Frequently Asked Questions

I do not have high speed internet, can I still use your service?
Do I need to have my computer turned on to talk on the phone?
What types of telephones work with Jephone service?
What area codes do you have available?
Can I still use the Internet while making calls?
Is there a service contract between Jephone and their customers? Can I cancel at any time?
May I cancel my previous phone service at any time, after switching to Jephone?
How do I install Jephone device?
How do I reboot my device, if neccessary?
After the installation, can I start to use my phone immediately?
Compared with the trandition phone service，How is Jephone's voice quality?
What should I do with my Jephone service if I move ?
Can I keep my current phone number if I switch to Jephone?
Can I change my service plan at any time?
Does Jephone provide 911 services?

I do not have high speed internet, can I still use your service?
No，If you wish to subscribe our service plan, you must have Cable or DSL broadband service first.

Do I need to have my computer turned on to talk on the phone?
No. Jephone service works independently from your computer, so you do not need a computer. Additionally, your computer does not need to be turned on when using Jephone. You do need to have a broadband Internet connection.

What types of telephones work with Jephone service?
Any touch-tone telephone can be used with the Jephone service. Corded and cordless telephones both work well.

What area codes do you have available?
To check number availability, please go to Order Now to check. Remember, Your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient for those you call, and call you.
Example:
If you live on the South shore or in Laval (cities in Quebec), you can choose to have a Montreal area code, or a Quebec city area code. The area code is independent from the physical location of the phone.

Can I still use the Internet while making calls?
No problem. Your computer and Jephone service can share your Internet Connection

Is there a service contract between Jephone and customers? Can I cancel at any time?
There are no contract restrictions between you and Jephone. Although we hope you will be completely satisfied by our services, you may cancel your service at any time without any cancellation fees. However, we require a one(1) month notice. Please contact with us, dial 57 (JP) on your phone, or go to Customer Service send us a message to us. You must return Jephone's device within 14 days of cancellation in order to get your equipment deposit refunded.Customer is responsible for return shipping.

May I cancel my previous phone service at any time, after switching to Jephone?
If your internet service is provided by a Cable Company, you may cancel your current phone service at any time. If your internet service is provided by Bell's DSL, you need to contact with bell to cancel your telephone service and change your traditional DSL internet service to dryloop DSL internet service. There is no extra fee for the drylooop internet service. But there are some DSL providers need you keep the traditional telephone service to get the DSL internet serive. Before you subscribe our service, you need to confirm with your internet provider.

How do I install Jephone device?

How do I reboot my device, if neccessary?
First, disconnect power of your Cable/DSL Modem and Jephone device. Then connect the power cable into Modem first, then wait about 30-60 seconds to connect the power cable into Jephone device.
And your phone should be placed four feets away from Jephone device.

After the installation, can I start to use my phone immediately?
Yes, you are able to make outgoing calls. Please press "57" to contract our customer service to get your income phone number. It will take up to 2 hours before you are able to receive incoming calls.

Compared with the trandition phone service, How is Jephone's voice quality？
Our voice quality is the same as traditional phone service, even with internet usage. However, heavy downloads, such as P2P applications, may cause sound quality problems. We therefore suggest that you limit P2P download and upload speeds to 90Kbps lower that your fastest speeds. Typical VoIP calls require about 90 Kbps for best quality.

What should I do with my Jephone service if I move ?
You may keep your number when you move within your city. If you change city, please contact with us or go to customer seriveto tell us to change phone number. There is no service charge for that. If you still want to keep the same phone number, you may also do so..

Can I keep my current phone number if I switch to Jephone?
No,we cannot offer this service at this time, since our competition refuse to cooperate with us. But we will hopefully offer this service soon. We are working hard to fix this problem, but cannot predict when this option will be available.

Can I change my service plan at any time?
Yes, you may change your service plan at any time.Please contact us or go to customer serice to tell us what you want. Changes will begin the next billing cycle.

Does Jephone provide 911 services?
At this moment, we are unable to provide 911 service. For the replacement, we route the emergency to the local police office , please press "999" on your phone and we route the ambulance service to the ambulance center, get the service press "120".